Bamboo charcoal Returns policy Postage & packaging Payment by cheque How to place an order

Charcoal Water Filters

How to place your order

Pay by credit card

Click chosen product category (Charcoal Water Filters, Charcoal Soap or Charcoal Pendants or Bamboo Baskets).

You will be redirected to a page where you may select the first item you wish to buy by clicking 'ADD TO BASKET' button. This takes you to PayPal shopping cart page where you can either:

1. ‘Proceed to checkout’ – i.e. you can pay for your product, either using your PayPal account or a credit card or;

2. ‘Continue shopping’ – i.e. you can return to the Charcoal People website and add more products to your basket. Once you have finished adding products, click ‘proceed to checkout’.

Postage & Packaging (P&P)

For deliveries within the UK our P&P charges are as follows:

You can order for UK delivery only from the Charcoal People website. If you would like delivery outside the UK, please email us details of the goods you wish to purchase and your shipping address.  We will quote the charges for this separately.

Packaging Materials
So as to reduce non-biodegradable waste, we avoid using plastic materials as far as we can. All our bamboo charcoal is packed with paper, acid-free tissue, cardboard and paper-based tape. We hope you won't mind if it looks quite plain!

Delivery
We will endeavour to dispatch your order within 3 days of receipt of your order. If the goods you ordered are out of stock, or if there is postal disruption, we will get in touch with you when we receive your order and inform you of the best delivery schedule. If that schedule is not acceptable to you, you may choose to cancel your order.

Returns Policy
We fully expect you to be very happy with your purchases, but if for any reason you are not, please let us know in writing at info@charcoalpeople.co.uk. You are entitled to cancel your order within 7 working days of receiving your charcoal. If you do so, please return the goods to us in good condition and we will send you a full refund within 30 days. If you fail to return the goods having cancelled the contract, you will be in breach of your statutory duty. When you return the goods please include your full name and contact details, and retain proof of posting. The cost of returning the charcoal will be borne by you.

Faulty or Damaged Goods
If the goods are damaged when you receive them, you can let us know at info@charcoalpeople.co.uk within 30 days of receipt and we will refund the return postage and replace them at our expense.

When  you  make online, postal  and  phone  purchases  you  are  protected by The Distance Selling Regulations.  

Buy pendants

Charcoal Pendants

Water filters Payment by PayPal

At any stage, click the ‘VIEW BASKET’ button at the top right of the page to review your order.

When you order online we will send you an email
to confirm that we have received your order. There will be no contract between us, however, until we send you the invoice that will be enclosed with your charcoal products. All prices quoted include VAT.

Pay by cheque or postal order

You can also order by post. Just click here for a printable form in pdf format. You will need Adobe Reader to view and print the form.

Buy soap

Charcoal Soap

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Bamboo Baskets

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