Checkout is by PayPal. You don’t need to have a PayPal account; you can easily pay by card.
For deliveries within the UK our P&P charges are as follows:
£3.95 for orders up to £30 (excl. P&P)
£5.95 for orders between £30 and £60
Free for orders over £60
You can order for UK delivery only from the Charcoal People website. If you would like delivery outside the UK, please contact us with details of the goods you wish to purchase and your shipping address. We will quote the charges for this separately.
You can also order by post and pay by cheque or postal order. Please use our printable form in PDF format. You will need Adobe Reader or any PDF viewing program to view and print the form.
If the goods are damaged when you receive them, you can let us know at firstname.lastname@example.org within 30 days of receipt and we will refund the return postage and replace them at our expense.
When you make online, postal and phone purchases you are protected by The Distance Selling Regulations.
So as to reduce non-biodegradable waste, we avoid using plastic materials as far as we can. All our bamboo charcoal is packed with paper, acid-free tissue, cardboard and paper-based tape. We hope you won’t mind if it looks quite plain!
We will endeavour to dispatch your order within 3 days of receipt of your order. If the goods you ordered are out of stock, or if there is postal disruption, we will get in touch with you when we receive your order and inform you of the best delivery schedule. If that schedule is not acceptable to you, you may choose to cancel your order.
We fully expect you to be very happy with your purchases, but if for any reason you are not, please let us know in writing at email@example.com. You are entitled to cancel your order within 7 working days of receiving your charcoal. If you do so, please return the goods to us in good condition and we will send you a full refund within 30 days. If you fail to return the goods having cancelled the contract, you will be in breach of your statutory duty. When you return the goods please include your full name and contact details, and retain proof of posting. The cost of returning the charcoal will be borne by you.